Android Users: There’s a Bug From Google That Could Be Impacting Your Device & Our App’s Performance

We have been made aware of several performance issues with Android users and wanted to shed light on the situation. We've discovered a number of bugs by Google that are affecting our app.

A bug introduced by Google in a January WebView update is affecting many apps in the store, including ours. The bug causes some apps to perform incredibly slowly and basically makes them unusable. The issue seems to be related to having third-party software or accessibility options enabled, and we’ve been told that Google is working on a fix now.

You can find more information about these bugs and encourage Google’s team to fix them at the link below.

https://bugs.chromium.org/p/chromium/issues/detail?id=1289741#c24

https://bugs.chromium.org/p/chromium/issues/detail?id=1306508&q=Accessibility%20OS%3DAndroid&can=2

Thanks to your feedback, we have discovered a few workarounds.

Issues are typically users with third-party apps that have certain accessibility options enabled. Some users have had success with turning off active services under the accessibility tab.

Another option is to go to Firefox and open app.seedtospoon.net in the browser. Instructions are included in the video below. 

Google recently addressed this bug in a recent post with some tips on how to better work around the issues. 

They start by saying, “A number of tools and utilities utilize platform accessibility APIs, causing performance degradation and in some cases, lockups in Chrome and Edge. Both engineers and users of these tools tend to be unaware of these implications.”

Video demonstration of the issue.

What are some examples of non-a11y tools that do this?

These are tools that we think might turn on accessibility. The list is by no means complete. Please help us add/correct tools if you have better information:

  • Screen clickers (for task automation)
    • Auto clicker
  • Antivirus
    • AVG
    • Avast
  • Call Recorder for Android
  • Windows Text Cursor Indicator

Read the full post here – FAQ: Non-Accessibility tools can break Chromium performance or cause lockups by turning on accessibility

We appreciate your patience as we work through these bugs with Google and appreciate your feedback.

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